Royal Mail Group Limited is the company with the biggest market share in the courier business in the United Kingdom. The industry includes licensed and non-licensed operations that pick up, sort, and transport various items. In most cases, the firms would be transporting letters, parcels, and documents although bulkier items are still distributed.
The Postal Activities include:
- Domestic parcel deliveries
- Letter deliveries
- Marketing mail deliveries
- International parcel deliveries
- Home deliveries
- Distribution of newspapers and periodicals
In recent years, the Royal Mail’s revenue after tax has quadrupled. The increase income is based on online shopping rises that offered a surge in parcel delivery services. Higher profits for the country’s main courier have improved, changing expectations for the company.
In the last year, Royal Mail was able to meet its income objectives four years ahead of schedule because of the surge in parcel delivery. The company also benefited from improved demand for personal protective equipment, reporting that it had shipped 100 million units to care homes and doctors’ offices. It went on to say that it has handled around 90% of coronavirus tests issued in the UK.
Royal Mail anticipates strong parcel delivery volume to last until the end of the year, and is preparing for its busiest Christmas ever.
To meet with the surge in delivery services, the business plans to recruit a record 33,000 temporary staff for the holiday season, two-thirds more than typical. The courier company claimed 100,000 candidates applied for the temporary jobs, and that if demand for package delivery surpasses estimates, it will hire more personnel.
As companies rely on email for more everyday contacts and customers increasingly resort to online purchasing, the postal service has long battled with the change from letters to packages. This creates the need to continue innovating and changing their processes to remain profitable and sustainable.